Refund policy

Refund policy

Rev. 07/24/2024

We want you to be completely satisfied with your purchase. If you need to make a return, please read our policy carefully:

Return Window

We have a 30-day return policy.

Final Sale Products

All products from our NOB (New Open Box) & USED collection are final sale and cannot be returned. Products that cannot be returned will have a "Final Sale" Text in the product Description.

Product Condition

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products not in the original packaging or previously installed will be rejected, and a refund will not be issued. Please verify fitment before installation.

If your order arrived damaged, please let us know immediately through info@wheeltraders.net. We will require pictures of the product, the damage, any barcode stickers on the product, the box or bag it shipped in, and the shipping label.

Return Shipping

We don't cover the return shipping.

We have volume discounts that will provide a discounted shipping rate. If we provide a return label, the cost will be deducted from your refund.

If you use your shipping label, please include your order number in the return package. This is for expediency in processing your return and disbursing a refund. If this is not done, your refund may be delayed until we can find which order the return corresponds to.

Items that require freight shipping will have a higher cost determined by the carrier's rates. In these cases, we will reach out to confirm the return. Items that are shipped by freight include but are not limited to: racks and large bags.

Shipping costs paid by the customer

Shipping costs paid by the customer at purchase are non-refundable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Processing Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Rejected Returns

Do not return items that have been used or installed without notifying us first. All used, installed items that we receive without previous notification will be rejected, and no refund will be issued. All products are thoroughly inspected and photographed when received as proof. The customer is responsible for providing postage to recover these products or paying a postage fee for us to ship the product back.

Do not return items after the return window has passed, they will be rejected and no refund will be issued.

Charge Restocking Fee

We reserve the right to charge a 50% restocking fee for all items returned not in new condition. This fee will only apply to all previously installed products or with clear signs of usage.

Return to Customer

Upon request, the product can be shipped back to the customer, at the customer's expense, and no restocking fee will be processed.

Chargebacks

Important! Once a Chargeback has been filed, we are not allowed to issue a refund.

In the event of a Chargeback claim being filed, we will submit all available evidence to the cardholder's bank. Please note that Chargeback claim reviews may take 65 to 75 days after the transaction is made. In a few cases, the review can take longer than 75 days.

Please contact our Customer Service team before submitting any chargeback claims.